Refund and Returns Policy

Overview

Our refund and returns policy last 07 days. If 07 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, the content produced should have flaws like factual, spelling or grammatical errors after 2 rounds of edits or if the edits are not delivered to you within 48 hrs of suggestions being raised. Changes to the content outline and changes to the content flow will not be considered refundable errors. However, our team will attempt to correct this to your satisfaction up to 3 times.

By choosing a refund, you will officially waive any rights to utilize the content or a reproduction of it anywhere.

There are certain situations where only partial refunds are granted:

Obvious lack of quality, at our editor’s discretion
Delays in delivery (guaranteed refund at 30% per day of delay)

Refunds

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at connect@docndoc.com

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.