Independent Practice Case Study
“Their prebuilt content saved me hours and improved my connection with patients. Outcomes speak volumes—revisit rates and adherence have never been better.”
Abstract
When an orthopedic practice struggled with inefficient patient communication via its management system, DOCNDOC transformed its approach. Prebuilt campaigns, patient guides, and strategic planning reduced revisit dropouts by 17% and boosted medication adherence by 7% within three months.
Challenges
Despite a feature-rich practice management system, the physician faced poorly designed newsletters, a cumbersome interface, and limited time to focus on communication. Seasonal campaigns and targeted outreach for long-recovery patients were nonexistent, further weakening engagement and adherence.
Solutions
DOCNDOC provided prebuilt email campaigns and condition-specific patient guides, uploaded directly into the physician’s system. Strategic serial campaigns addressed 15 key orthopedic conditions, ensuring patients received tailored advice. Educational emails focused on improving medication adherence, while DOCNDOC ensured on-time execution.
RESULTS
- Prebuilt Campaigns: Ready-to-use, professional email to simplify patient communication, ensuring consistent quality and branding without extra effort.
- Time-Saving Solutions: DOCNDOC manages campaigns end-to-end, minimizing physician workload and maximizing time for patient care.
- Measurable Results: A 17% reduction in revisit dropouts and 7% better adherence reflect the success of personalized, targeted communication strategies.
Download PDF