Close
Type at least 1 character to search
Back to top

Hospital Case Study

Copy of Medanta Main Deck v3.0 – DOCNDOC Creative Labs
Copy of Medanta Main Deck v3.0 – DOCNDOC Creative Labs (1)

Transforming Patient Communication for a Publicly Listed Healthcare System

“Their ability to understand our challenges and deliver exactly what we needed, quickly and efficiently, was remarkable. They became an integral part of our journey during a critical time, and we couldn’t be more grateful.”

Abstract

A healthcare system that was going public facing challenges in patient communication and branding partnered with DOCNDOC. Within two months, patient satisfaction improved by 27%, streamlined content boosted engagement, and the system successfully prepared for its public listing.

Challenges

The healthcare system struggled with:

  • Ad Agencies: Repeated revisions delayed projects.
  • Freelancers: Inconsistent branding and low scalability.
  • In-House Teams: Inefficiencies frustrated physicians and wasted valuable time.

Solutions

  • Efficient Process: Produced 4,000+ words daily, including patient materials and blogs.
  • Visual Communication: Delivered 2–3 infographics daily, simplifying complex medical concepts.
  • Scalable Solutions: Unified branding and patient engagement across locations.

Results

  • Fast Turnaround Times: We delivered over 4,000 words of patient-focused content daily, meeting the tight timeline before the healthcare system went public.
  • 97% First Draft Approvals: Our doctor-led content approach minimized revisions, and moved through multiple clinical departments with nearly immediate approval.
  • Measurable Results: Patient satisfaction scores soared by 27%, proving the effectiveness of our tailored communication solutions.